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A Legal Disclaimer – Lil Sproutz
At Lil Sproutz, we want you to love every purchase. If something isn’t right, we offer a simple and transparent return and exchange process.
1. Eligibility for Return/Exchange
Items must be returned or exchanged within 7 days of delivery.
Products should be unused, unwashed, and returned in their original packaging with all tags intact.
Sale/discounted items are not eligible for return unless the product is damaged or defective.
Personalised or custom-made items cannot be returned or exchanged.
2. Non-Returnable Items
The following cannot be returned due to hygiene and safety reasons:
Innerwear and accessories (if applicable).
Products damaged due to misuse, negligence, or failure to follow care instructions.
3. Process for Returns & Exchanges
- Contact us at lilsproutz9@gmail.com or +91 9035151902 within the 7-day return window.
- Share your order number, reason for return/exchange, and product photos (if applicable).
- Our team will review your request and provide return instructions.
- Once the returned product is received and inspected, we will initiate:
An exchange (subject to availability), OR
A refund (if eligible), processed within 7–10 business days.
4. Shipping for Returns
- Customers must bear the return shipping charges unless the item received is defective or incorrect.
- For defective/incorrect items, Lil Sproutz will cover the return shipping cost.
5. Refund Method
Refunds will be issued to the original payment method used during purchase.
Shipping charges, if paid, are non-refundable unless the return is due to our error.
6. Damaged or Wrong Product
If you receive a damaged or incorrect item, please contact us immediately with photos.
We will arrange a replacement or refund at no additional cost.
7. Contact Us
For any return, exchange, or product-related queries, feel free to reach out:
Lil Sproutz
Hospet, Karnataka, India
Email: lilsproutz9@gmail.com
Phone: +91 9035151902